Employers Seek the Best in Private Service

I, as my clientele, work to keep a fairly low profile in my Private Service work. There have been claims that I am very difficult, and much more. Most of the stories written about Mary Louise Starkey have come from tabloids to sell papers. Unfortunately, they are...

The Challenge of Multiple Home Management

When Principals have multiple homes in need of oversight, management, operational staffing, financial budgets and security, it typically falls under supervision of the Estate Manager in cooperation with the Family Office. One might believe that the same standards that...

The Art of Service

from “The Art of Service” by Paola Bettinelli of The Work Style Magazine BY – PAOLA BETTINELLI ILLUSTRATION BY – YIHSIN WU The hospitality butler or ‘gentleman’s gentleman’ comes to life in P.G. Wodehouse’s stories of The British butler Jeeves and his...

Domestics VS. Household Managers

Today a prospective client called, seeking private service training for her current household staff.  She exclaimed, “Whew!  You were hard to find, Mrs. Starkey!” Given that Starkey International comes up first when you Google Household Management, I was stunned until...

Conscientiousness of Service

I am frustrated today with the level of knowledge a few of my current students have exhibited.  Now in week four and having completed approximately 150 hours of Starkey education, they have not taken on the conscientiousness or service savvy one would hope for.  While...